Wednesday, 25 November 2009

EasyJet and Ryanair

When we were overseas this year we used EasyJet and Ryanair for shorthaul flights inside Europe.

At the time I blogged that generally EasyJet were helpful and Ryanair out to gouge.

Well on one of our EasyJet flights one of our bags came back from baggage reclaim minus a couple of new items of clothing which had gone in still with the shop tags on. EasyJet were wonderful - even though we couldn't provide receipts (first rule of travel - throw nothing away) they were prepared to accept our reasonable and honest estimates and proposed a perfectly sensible settlement value. Not only that, they sent us a bank draft in Australian dollars to save us bank charges.

Somehow I feel if it had been Ryanair we'd have been told to piss off long ago. So the morals of the story are:
  • If you have a choice - don't fly Ryanair - check for alternatives on BMIBaby, AerLingus and the rest - with Ryanair's extra fees you may not be as out of pocket as you think
  • EasyJet are good people to deal with
  • Keep every receipt and ATM docket - you might need them when you get home

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