We've recently moved back to Telstra in order to get our link upgraded to FTTP.
Well we've had some progress, and I'm quietly impressed.
The Monday after I made the upgrade request Telstra texted me an install date, which is rather sooner than they first said - which is good, and about ten minutes later I had a second text to tell me not to be alarmed if a strange man in orange hi-vis gear came into our yard - it was a pre installation survey so that they could check how to route the cable.
They also sent me a link to an amazingly sensible little video about what happens during the installation to help us prepare.
Clearly, they've done this before ...
[update 20/07/2023]
Well, we got rather more than a single man in hi-vis - we got a truck full of Bengali speaking cable guys.
I was down at Chiltern working on the Dow's documentation project, but they phoned me as they'd arrived while J had nipped out to the supermarket, to ask if it was ok if they dug a trench, and MMS's me a couple of pictures of the front yard and the wall of our house showing where they were going to dig the trench and bring the cable up.
J talked to them when she got home and double checked what they were doing - they didn't have particularly good English - with the result that we now have a fibre optic cable and NBN Fibre Optic termination point on the wall of the house - all we need now is for Telstra to install our fibre optic connection module ...
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